VILUMITY Refund & Return Policy
Intro
VILUMITY provide a straight forward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty period of various products.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
| Item | Warranty Period (Months) |
| LED Strip Lights | 24 |
| LED Remote Control | 12 |
| LED Transformer/ Power Supply | 12 |
| LED Accessories | 12 |
A warranty period starts on the date of delivery of the products to the customer.
A product is defective when such a product has a defect in workmanship or material that causes the product not to be able to operate in accordance with the specifications as provided by Our Company.
Solution of Quality Defect:
Once an issue is confirmed as a quality defect, we will propose 2 options as compensation to customer’s loss.
(1) Equivalent Refund
(2) Replacement (including shipping charges)
Replacement process:
If you find that the product is defective or missing parts after receiving the package, please contact customer service at Our Company@Our Company.com and provide the following information:
Buyer must provide 3 clear photos containing:
① Order Proforma Invoice
② Outer package with waybill information
③ Product quantity or defective product photos.
Once confirmed, our support team will help to arrange a replacement or refund for you accordingly. Please note that we will not be able to provide you with a replacement or refund if the information is incomplete.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty period).
Limited warranty is restricted to the Country of purchase. The limited warranty is voided if items are taken outside the Country they were originally bought in or shipped to.
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Customer Service
Monday-Saturday: 08:00am - 24:00pm
0086-13538033197
info@vilumity.com
No.48, Gonghe Road,Xixiang Street, Baoan District, Shenzhen City
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